Connect your phone system or provider over SIP

Two ways to connect

• "SIP Extension": the agent becomes an extension on your phone system (for example extension 1011). Ideal for testing or routing certain calls to the AI.
• "Phone Number (DID)": a full number is connected to the agent, for both inbound and outbound calls.

Set up the connection

1. 1Open the "Your phone numbers" menu, then "Integrate SIP trunk".
2. 2Choose the trunk type and enter the extension or number, plus the username and password from your provider.
3. 3Outbound: enter the SIP server address (without the port) and only switch on static IP if your provider requires it.
4. 4Choose the number format your provider expects: international with +, international without +, or national.
5. 5Inbound: point your provider at the inbound SIP address shown in the form, authenticating by allowed IP addresses or by username and password.
6. 6Choose the trunk’s country and save.

Check it

• Call the number or extension: the agent should answer.
• Run a test outbound call from the agent.
• If you change the password with your provider, change it in your account too.