Physio and allied health
Stay with your patient while the AI agent answers the clinic phone
A phone answering service for physios, osteopaths and allied health practitioners: the AI agent books appointments, handles rescheduling and answers practical questions during your sessions, without ever giving medical advice.
- 14-day free trial
- 30 minutes included
- Nothing charged during the trial
- No commitment
- Add minutes at any time
- Move up a plan when your volume grows
Physio and allied health agent
Katie · Call ended · summary sent
Hello, I’ve been referred for ten sessions of knee rehab.
Of course. Is this your first appointment at the clinic?
Yes. Late afternoons suit me best.
I can offer Monday at 6 pm with Thomas. Please bring your referral with you.
Request created
- Patient
- New
- Reason
- Knee rehab
- Slot
- Monday 6 pm
- Practitioner
- Thomas
What changes when an AI receptionist answers for you
Physiotherapists, osteopaths, podiatrists, speech therapists, midwives, psychologists, dietitians, multidisciplinary clinics. In your trade, every unanswered call is an enquiry that goes elsewhere.
Without an AI agent
- You are mid-session, hands busy, and the phone keeps ringing.
- Voicemails pile up and get returned in the evening, between patient notes.
- Last-minute cancellations are never filled.
With PermanenceAI
- Sessions without phone interruptions
- Every call handled, no more voicemails to return in the evening
- Reminders the day before from the Assistant plan, so slots are freed up earlier
What the agent handles for your business
It asks the questions you would ask, in a natural order, and sends you a complete request.
- First appointment or continuing a course of treatment
- Reason for visit and any referral
- Practitioner and clinic location
- Availability for a course of sessions
- Rescheduling and cancellations
- Practical questions: fees, insurance cover, access, what to bring
- Urgent requests directed according to your instructions
What it changes for your clinic
- Sessions without phone interruptions
- Every call handled, no more voicemails to return in the evening
- Reminders the day before from the Assistant plan, so slots are freed up earlier
- New patients looked after out of hours
- A summary of every request in your dashboard
How it works
- Step 1
The patient calls
During your sessions or after closing time.
- Step 2
The agent identifies the request
First appointment, course of sessions, rescheduling, practical question.
- Step 3
The appointment is booked
In the right practitioner’s calendar, following your rules.
- Step 4
The reminder goes out the day before
By call or message from the Assistant plan, and the slot is freed up if needed.
What’s included
The most useful modules for your trade, all available in your customer area.
Appointment booking
AI appointment booking: confirmations, reminders and rescheduling in your calendar.
See what’s includedAI receptionist
Answers every call, qualifies the request and transfers what matters.
See what’s includedOutbound campaigns
Automated outbound calls: follow-ups, confirmations and check-ins, within clear limits.
See what’s includedWhatsApp and messages
SMS, WhatsApp, Messenger and Instagram in one place.
See what’s includedKnowledge base
Your PDFs, web pages and procedures become the agent’s answers.
See what’s includedReporting
Call analytics: volumes, durations, outcomes and conversions at a glance.
See what’s includedYour customer area, clear from the first login
Calls, appointments, leads, messages and minutes: everything is visible in one place, on desktop and mobile.
- Summary of every call and next action
- Listen to recordings and read transcripts
- Minute tracking and usage alerts
- Set up your agents without code
One secure area per customer, with its own agents, numbers and data.
Dashboard
Sample data · last 30 daysCalls
412
Appointments
96
Leads
183
Minutes
62%
- New patientAppointment Tuesday 9:30 amBooked
- Water leakPriority callback requestedUrgent
- Two-bed flat buyerViewing Saturday 11 amQualified
- Opening hours questionAnswer givenResolved
Try our agent live now
Talk to the agent from your browser, or leave your number to receive a demo call tailored to your sector.
- 14-day free trial
- 30 minutes included
- Nothing charged during the trial
- No commitment
- Add minutes at any time
- Move up a plan when your volume grows
Your demo agent
Katie
- British English
- Receptionist
- Physio and allied health
Our assistant opens right here. Start the voice conversation or type, and tell it your trade and the role to play.
Your browser will ask for microphone access for the voice conversation.
Useful integrations
Your calendar, CRM, messaging and telephony stay the same: the agent connects to them.
Google Calendar
Free slots and live bookings.
Outlook
Microsoft calendar kept in sync.
Cal.com
Appointment types and teams.
Calendly
Bookings on your events.
HubSpot
Contacts and deals kept up to date.
Zoho CRM
Leads created after every call.
GoHighLevel
Lead Connector and pipelines.
Google Sheets
One row per enquiry, no retyping.
Work out your return on investment
Enter your call volume: the calculator picks the cheapest plan for that volume, shows the real per-minute price and compares it with the cost of a human receptionist.
Assumptions: 1 min of wrap-up work after each call for an employee, 20% of missed calls become customers. Prices excl. tax in US dollars; phone number extra. Indicative estimate, to compare with your own figures.
Prices excl. tax, no commitment
For the physio and allied health sector, we recommend the Assistant plan. Start with the free trial: 14 days and 30 minutes included.
See the Assistant plan details
Receptionist
Sole traders and small businesses
$99
excl. tax / month
350 min / month
that’s $0.28 excl. tax / min
+ dedicated number from $5.99 / month
- 24/7 AI receptionist
- Connected calendar
- Web widget, SMS and WhatsApp
- Transfer to a person
- 2 concurrent calls
Assistant
Local businesses with steady call volume
$249
excl. tax / month
1,000 min / month
that’s $0.25 excl. tax / min
+ dedicated number from $5.99 / month
- Everything in Receptionist
- 3 agents, 5 concurrent calls
- Flow builder and automations
- Follow-up campaigns
- 1 cloned voice
Call Centre
Teams, multiple departments and high volumes
$499
excl. tax / month
2,300 min / month
that’s $0.22 excl. tax / min
+ dedicated number from $5.99 / month
- Everything in Assistant
- Unlimited agents and campaigns
- 20 concurrent calls
- Custom dashboards
- Priority support
- 3,000 message credits included ($30)
- Add minutes at any time
- Move up a plan when your volume grows
Security and compliance for your AI calls
Your calls contain information about your customers. The platform gives you the settings to protect it and respect their choices.
Consent and opt-out
Consent to callbacks, handling of refusals, permitted calling hours and an exclusion list.
Data protection
Encryption in transit, account-protected access and configurable retention periods.
Traceability
Call history, transcripts and an activity log for every account.
Access control
Each customer has their own secure area; the agent only accesses the information you give it.
Regulatory readiness
Tools to apply data protection law: information, right of access, deletion, retention.
Infrastructure
Platform hosted with established cloud providers, with backups and monitoring.
Frequently asked questions — Physio and allied health
No. It sticks to admin: no diagnosis, no treatment advice. For acute pain or an urgent situation, it follows the instruction you have defined: directing the caller to emergency services, a priority callback or a call transfer.
The agent books directly into Google Calendar, Outlook, Cal.com or Calendly. If your diary lives in other software, it takes the full request and you confirm it; a connection through an API or webhooks is possible depending on your tool.
Yes. Each practitioner has their own session types, durations and availability. The agent directs the patient to the right profession and the right practitioner based on their request.
Recordings and transcripts are kept for the retention period you choose and can be deleted at any time. You can limit questions to the reason needed to book the appointment.
Get in touch: leave your number and we’ll call you back
An adviser will call you back to look at your case.
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14-day free trial — 30 minutes included — prices excl. tax — no commitment
Talk to an adviser
Leave your number: we will call you back to answer your questions.
Prices in US dollars (USD), excl. tax — local taxes added where applicable. Dedicated number from $5.99 excl. tax per month, depending on the country.