Question 1

How does the AI calling platform work?

Accepted Answer

You set up a voice agent with your information, your rules and your tone. It answers inbound calls, makes authorised outbound calls, qualifies enquiries, books appointments and sends you a summary of every conversation.

Question 2

How long does it take to get started?

Accepted Answer

A first agent is ready in a few minutes from your information. For a full setup (calendar, numbers, transfers), allow one to two days in most cases, with our help.

Question 3

Do I need technical skills?

Accepted Answer

No. You describe your business, the prompt assistant guides you, and we help with telephony and integrations.

Question 4

What happens if the agent doesn’t know the answer?

Accepted Answer

It doesn’t make one up: it notes the request, offers a callback or transfers to your team, following the rules you have set.

Question 5

Can the agent handle several calls at once?

Accepted Answer

Yes. Several calls are handled in parallel on the same line, so your customers no longer wait.

Question 6

How is this different from voicemail or a traditional phone system?

Accepted Answer

Voicemail records, a phone system routes. The AI agent understands the request, asks the right questions, takes action (appointment, callback, answer) and sends you a record you can act on.

Question 7

Can I use my existing phone system?

Accepted Answer

Yes. You can forward your current line to the agent, connect your phone system or carrier via SIP, or import your Twilio and Telnyx numbers.

Question 8

Can I connect my calendar?

Accepted Answer

Yes: Google Calendar, Outlook, Cal.com and Calendly. The agent offers free slots and books directly.

Question 9

Can I edit the prompts?

Accepted Answer

Yes. The prompt editor lets you set the agent’s goal, tone, questions and limits, step by step, with no technical expertise.

Question 10

Can I build scenarios without code?

Accepted Answer

Yes, with the flow builder from the Assistant plan upwards: you chain triggers and actions by drag and drop, connected to over 300 tools.

Question 11

Can I use WhatsApp and Instagram?

Accepted Answer

Yes, from the Assistant plan upwards: SMS, WhatsApp, Messenger and Instagram, with a single message history.

Question 12

Do you provide phone numbers?

Accepted Answer

Yes, as an option: a dedicated number is bought from your customer area and paid monthly, on top of your plan (for example $3.99 excl. tax a month for a US, Canadian or UK number; the exact price is shown before you buy). Countries available to buy: United States, Canada, United Kingdom, Australia, Italy, Netherlands, Poland, Denmark, Finland, Romania, Israel, South Africa. For a country not listed, or to keep your own number: call forwarding, Twilio or Telnyx import, or a SIP connection.

Question 13

Can I use SIP?

Accepted Answer

Yes, from the Assistant plan upwards. We guide you through connecting your SIP trunk or phone system.

Question 14

How do you load my business information?

Accepted Answer

You add your PDF documents, website pages or procedures to the knowledge base. The agent refers to them during the call.

Question 15

Is it GDPR compliant?

Accepted Answer

The platform provides the tools you need: consent, an exclusion list, configurable retention, data deletion and access control. Your setup and privacy notices still need to fit your business; we help you with that.

Question 16

How does the free trial work?

Accepted Answer

You create your account, then choose the plan you want to try: the first 14 days are free, with 30 minutes of calls included. A card is required on activation but nothing is charged during the trial. Cancel before the 14 days are up and you pay nothing.

Question 17

What language is the customer area in?

Accepted Answer

The customer area interface is in English. A built-in help assistant guides you in writing or out loud, and the Help page of the customer area explains each menu and walks you through common tasks step by step.

Question 18

Who calls me back when I leave my number?

Accepted Answer

Our AI voice assistant calls you back during business hours to understand what you need and give you a demo; an adviser takes over if you wish. You can ask not to be called again at any time.

Question 19

Does the agent say it is an AI?

Accepted Answer

Yes. The agent is honestly presented as an AI assistant, and can transfer to a person when you have set it up to do so.

Question 20

What happens after the 30 trial minutes?

Accepted Answer

The 30 minutes are the cap for the trial period: once reached, calls stop until the trial ends or until you start your subscription. At the end of the 14 days, your chosen plan starts, unless you have cancelled it from your customer area.

Question 21

Are prices excl. tax?

Accepted Answer

Yes, all prices are shown excluding tax. Local taxes are added where they apply.

Question 22

What happens if I go over my minutes?

Accepted Answer

You can add minutes at any time with a top-up, to cover a busy month. If you regularly go over, the next plan up works out cheaper per minute: we will let you know.

Question 23

Is a phone number included in the plan?

Accepted Answer

No. The plan covers minutes and features; a dedicated number is an option paid monthly, at the price shown before you buy. You can also use your current number at no charge from us: call forwarding (your carrier may charge for forwarding to an overseas number), Twilio or Telnyx import, or SIP.

Question 24

Can I use my own number?

Accepted Answer

Yes, with call forwarding, Twilio or Telnyx import, or a SIP connection from the Assistant plan upwards.

Question 25

Do you have a live demo?

Accepted Answer

Yes. You can talk to the agent from your browser or ask for a callback for a demo.

Question 26

Why does a top-up cost more per minute than a plan?

Accepted Answer

A top-up is there for occasional extra needs. A plan remains the most economical option for regular volume: the bigger the plan, the lower the price per minute.

Question 27

How am I billed?

Accepted Answer

Your subscription is charged to your card every month, on the same date, and the invoice is available in your customer area (Billing info). Minute top-ups are billed when you buy them. Taxes are calculated automatically based on your country and status.

Question 28

How do I cancel my subscription?

Accepted Answer

From your customer area (Billing info), at any time and free of charge. During the trial, cancelling avoids any charge. After the trial, your subscription stays active until the end of the period already paid for, then stops.

Question 29

Can I change plan?

Accepted Answer

Yes, at any time and with no commitment. Move up a plan when your volume grows; the change is shown before you confirm.

Frequently asked questions

The platform

Pricing and trial

Ready to automate your calls?