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Yes. Create your account, then add credit whenever you like (Add credits): calls cost US$0.39 excl. tax per minute, with no subscription, and credit never expires. You get the same features as the Starter and Receptionist plans (1 agent, 2 concurrent calls, 1 optional dedicated number), with no message credits included. As soon as your calls are regular (from about 115 minutes a month), a plan costs less: from US$0.38 down to US$0.22 a minute.

The 30 minutes are the cap for the trial period: once reached, calls stop until the trial ends or until you start your subscription. At the end of the 14 days, your chosen plan starts, unless you have cancelled it from your customer area.

Yes, all prices are shown excluding tax. Local taxes are added where they apply.

You can add minutes at any time with a top-up (any amount from US$5), to cover a busy month. If you regularly go over, compare with the next plan up: it only works out cheaper above a certain volume (for example at about 260 minutes a month to move from Starter to Receptionist). The calculator on our pricing page does the maths for you.

No. The plan covers minutes and features; a dedicated number is an option paid monthly, from US$3.99 excl. VAT/tax depending on the country, at the price shown before you buy. You can also use your current number at no charge from us: call forwarding (your carrier may charge for forwarding to an overseas number), Twilio or Telnyx import, or SIP.

Yes, on every plan: call forwarding, Twilio or Telnyx import, or a SIP connection.

Yes. You can talk to the agent from your browser or ask for a callback for a demo.

A top-up is there for occasional extra needs. A plan remains the most economical option for regular volume: the bigger the plan, the lower the price per minute.

Your subscription is charged to your card in advance, every month or every year depending on the billing you choose, on the same date, and the invoice is available in your customer area (Billing info). Minute top-ups are billed when you buy them. Taxes are calculated automatically based on your country and status.

Yes, on all four paid plans: annual billing gives you 2 months free (you pay for 10 months and get 12). The year is paid upfront, in a single payment. Your included minutes are still allocated every month, just as on monthly billing, and the features are exactly the same; the extra-minute rate does not change. You can cancel at any time from your customer area: cancellation takes effect at the end of the year already paid for, with no refund of the remaining period (Terms, Articles 3 and 4).

At any time, from your customer area: go to Billing info and click "Cancel subscription". It’s free of charge. During the trial, if you cancel before the 14 days are up, nothing is charged; a reminder email is sent 7 days before the trial ends. After the trial, your subscription stays active until the end of the period already paid for, then stops.

Yes, at any time and with no commitment. Move up a plan when your volume grows; the change is shown before you confirm.

Minutes beyond your plan are paid from your credit. Without credit, calls pause until you top up or your plan renews next month. You get an email alert when your balance runs low, and you can turn on automatic top-up.

Call transfer has no fee of its own: it is included on every plan, with no per-transfer fee. The agent hands the call to your team according to your rules; while the transferred call goes on, its duration, network cost included, is counted in your minutes, like the rest of the call. You set up the transfer in the agent’s “Tools & actions”.

They pay for written exchanges: AI replies on website chat, WhatsApp, Messenger and Instagram, and messages you send. A written AI reply costs 3 credits, a WhatsApp message received or sent within a session 1.4 credits and an SMS sent 2 credits (this amount may vary by carrier or country); a WhatsApp template message follows Meta’s rate by country and category, plus a margin, and WhatsApp calls are billed in minutes. Each month, Starter includes 150 credits (≈ 50 replies), Receptionist 200 (≈ 65), Assistant 1,000 (≈ 330) and Call Centre 3,000 (≈ 1,000). For more, buy them in your customer area (Add credits): 100 credits for US$1, from 100 credits. You can also convert minutes (1 minute = 9 credits), but buying credits directly works out cheaper. At 0 credits, written replies and SMS or WhatsApp sending stop until you top up.

No. No installation or setup fee and no commitment: you pay for the plan you choose (or per minute on pay as you go), plus a dedicated number only if you take one.

A 5-minute call costs about US$1.95 excl. tax on pay as you go (US$0.39 per minute). On a plan, the real price per minute is lower: about US$0.38 on Starter, US$0.28 on Receptionist, US$0.25 on Assistant and US$0.22 on Call Centre, so roughly US$1.10 to US$1.90 for the same call.