Security and compliance for your AI calls
Your calls contain personal data. Here are the protections in place and the settings available to help you comply with the GDPR.
Security and compliance for your AI calls
Your calls contain information about your customers. The platform gives you the settings to protect it and respect their choices.
Consent and opt-out
Consent to callbacks, handling of refusals, permitted calling hours and an exclusion list.
Data protection
Encryption in transit and at rest, role-based access and configurable retention periods.
Traceability
Call history, transcripts and an activity log for every account.
Access control
Roles and permissions for each team member with the Call Centre plan.
Regulatory readiness
Tools to apply the GDPR: information, right of access, deletion, retention.
Infrastructure
Platform hosted with established cloud providers, with backups and monitoring.
Your settings
- Retention period for recordings and transcripts
- Deletion of a call or contact on request
- Exclusion list for outbound calls
- Permitted calling hours
- “AI assistant” statement at the start of the call
- Recording on or off, with the caller informed
Our commitments
- The agent introduces itself as an AI and does not pretend to be a person
- No outbound call without the contact’s prior consent
- No medical, legal or financial diagnosis by the agent
- Data used only to provide the service
- Help adapting your privacy notices
For any question or to exercise your rights: privacy policy.
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