Question 1

What happens after the 30 trial minutes?

Accepted Answer

The 30 minutes are the cap for the trial period: once reached, calls stop until the trial ends or until you start your subscription. At the end of the 14 days, your chosen plan starts, unless you have cancelled it from your customer area.

Question 2

Are prices excl. tax?

Accepted Answer

Yes, all prices are shown excluding tax. Local taxes are added where they apply.

Question 3

What happens if I go over my minutes?

Accepted Answer

You can add minutes at any time with a top-up, to cover a busy month. If you regularly go over, the next plan up works out cheaper per minute: we will let you know.

Question 4

Is a phone number included in the plan?

Accepted Answer

No. The plan covers minutes and features; a dedicated number is an option paid monthly, at the price shown before you buy. You can also use your current number at no charge from us: call forwarding (your carrier may charge for forwarding to an overseas number), Twilio or Telnyx import, or SIP.

Question 5

Can I use my own number?

Accepted Answer

Yes, with call forwarding, Twilio or Telnyx import, or a SIP connection from the Assistant plan upwards.

Question 6

Do you have a live demo?

Accepted Answer

Yes. You can talk to the agent from your browser or ask for a callback for a demo.

Question 7

Why does a top-up cost more per minute than a plan?

Accepted Answer

A top-up is there for occasional extra needs. A plan remains the most economical option for regular volume: the bigger the plan, the lower the price per minute.

Question 8

How am I billed?

Accepted Answer

Your subscription is charged to your card every month, on the same date, and the invoice is available in your customer area (Billing info). Minute top-ups are billed when you buy them. Taxes are calculated automatically based on your country and status.

Question 9

How do I cancel my subscription?

Accepted Answer

From your customer area (Billing info), at any time and free of charge. During the trial, cancelling avoids any charge. After the trial, your subscription stays active until the end of the period already paid for, then stops.

Question 10

Can I change plan?

Accepted Answer

Yes, at any time and with no commitment. Move up a plan when your volume grows; the change is shown before you confirm.

Try the agent free for 14 days

What you get in your interface

The core modules of this plan

Live agent demo

Web widget

Knowledge base

Other plans

Frequently asked questions

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