Find your calls and conversations

Calls

1. 1Open the "Calls history" menu.
2. 2Filter by agent, date or direction (inbound / outbound).
3. 3Open a call: recording, transcript, summary, extracted data and duration.

Written conversations

The "Inbox" menu brings together written exchanges with your agents:

• "Web widget": conversations from your website, with the form data.
• "WhatsApp": WhatsApp exchanges, showing the status of the 24-hour window.
• "Test": your test chat sessions.
• Filter by type, agent or date; open a conversation to see the messages, variables and cost.

Making the most of it

• Listen to a few calls each week and add any badly handled cases to the instructions.
• Delete test conversations to keep your history tidy (deletion is permanent).