Get the greeting right

Written greeting

This is the first sentence the agent says ("Greeting" or "Initial message"). It is read out exactly as written.

• Aim for 5 to 10 seconds: hello, business name, question.
• Use punctuation for pauses ("…" adds a beat).
• Write numbers the way they should be spoken.
• Example: "Good morning, Martin & Co, Julie speaking… How can I help?"

Recorded greeting

For a fully human feel, you can upload an audio file that plays when the call is answered.

1. 1Record the greeting somewhere quiet (under 10 seconds).
2. 2Upload the file in the agent’s settings and switch playback on.
3. 3For a seamless handover, clone the same voice for the rest of the call.

Check it

Call the agent and listen: pronunciation, pauses, volume and how it flows into the conversation. If the agent speaks several languages, plan a greeting for each.