Guide · Knowledge, calendar and tools
Appointment booking with Cal.com
Connect Cal.com so the agent can check your availability and book during the call.
AvailabilityAll plans.
Get your Cal.com key
- In Cal.com: "Settings" → "Developer" → "API Keys".
- Create a key and copy it (it starts with cal_live_).
Connect Cal.com to the agent
- Open the agent, "Tools & actions" section, then "Appointment Scheduling".
- Choose "Cal.com" and your account’s region (US by default, EU if your account is European).
- Paste the key and choose the event type (personal or team).
- Click "Sync Event": the booking fields (name, email, phone, custom fields) are set up automatically.
- Save the agent.
Making sure the invitation goes out
- Add an email variable to the agent and fill it in for your contacts, or ask the agent to collect the address.
- Several event types? Click "+" next to "Appointment Scheduling" to add more.
- If you change the fields in Cal.com, click "Sync Event" again. If something goes wrong, "Troubleshoot" resets the fields.
Tip
Connect your Google or Outlook calendar to Cal.com and the agent will see your real availability.
Need help? In your account, the help assistant (bubble at the bottom right) answers in your language. You can also email contact@permanenceia.com.
Related guides
- Appointment booking with CalendlyConnect Calendly so the agent can check slots and book directly during the call.
- Agent tools: transfer, end call, keypadThe built-in actions the agent can trigger during a call, and how to set them up.
- Test your agent (chat, browser, phone)The three ways to test an agent before it goes live, and when to use each.