Sub-processors
The providers that process, on our behalf, the data our customers entrust to us: calls, messages, recordings, transcripts and contacts.
Last updated: 12 October 2026
Current list
| Provider | Role | Location and safeguards |
|---|---|---|
| MULTICODE S.R.L. (Autocalls) | Role: Call and messaging platform: voice and chat agents, numbers, widgets, customer area, recordings, transcripts, automations. | Location and safeguards: Romania (European Union); data stored with Amazon Web Services in Frankfurt (Germany). ISO/IEC 27001:2022 certified provider. |
| OpenAI, Anthropic, Google (Gemini), Meta (Llama), Microsoft Azure, ElevenLabs, Cartesia, Inworld, Deepgram, Gladia, Soniox | Role: AI and voice providers, through MULTICODE: understanding and writing replies, speech synthesis, transcription, depending on the model, voice and transcription chosen for each agent. | Location and safeguards: European Union or United States; transfer covered by the Data Privacy Framework where the provider is certified, otherwise by the European Commission’s standard contractual clauses (with the UK addendum). |
| Twilio Inc. | Role: Routing calls and SMS, phone numbers, with other telecoms carriers depending on the country. | Location and safeguards: United States; transfer covered by the Data Privacy Framework where the provider is certified, otherwise by the European Commission’s standard contractual clauses (with the UK addendum). |
| Meta Platforms Ireland Ltd | Role: WhatsApp, Messenger and Instagram channels that the customer connects to its agent. | Location and safeguards: Ireland (European Union); possible transfers to Meta Platforms, Inc. (United States), covered by the Data Privacy Framework. |
| Zoho Corporation | Role: Sending platform emails (smtp.zoho.com server). | Location and safeguards: United States; transfer covered by the Data Privacy Framework where the provider is certified, otherwise by the European Commission’s standard contractual clauses (with the UK addendum). |
Rules that apply
- These providers are our sub-processors under Article 8 of the Terms (data processing agreement); our customers authorise them generally.
- We announce any addition or replacement at least 15 days in advance, by email to our customers and on this page. A customer may object on reasonable grounds; its only remedy is then to cancel.
- The providers we use for our own purposes (website hosting, billing, audience measurement) are listed in the privacy policy.
- Questions, or a signed copy of the data processing agreement: contact@permanenceia.com.
Change history
11 October 2026
Named list published in the privacy policy: MULTICODE (Autocalls), AI and voice providers, Twilio and other carriers, Meta, Zoho.
12 October 2026
This dated page created; list unchanged.