Guide · Numbers and telephony
Get a number and assign it to an agent
Buy a dedicated number from your account, or keep your own, then connect it to your agent.
AvailabilityDedicated numbers from $5.99 a month depending on the country; the number included depends on your plan.
Buy a number
Can’t find the number you want? Get in touch: we can request it from the carrier (supporting documents depending on the country, usually 1 to 3 working days).
- Open the "Get new phone number" menu.
- Choose the country and type (local, national or freephone, depending on availability): the monthly price is shown before you buy.
- Confirm: the number appears in "Your phone numbers".
Assign the number to the agent
- In the "Assistants" menu, open the agent, "General" section.
- In "Phone number", select the number.
- Click "Save".
Keep your current number
- Simplest option: ask your provider to forward calls to the new number.
- On Twilio or Telnyx: import your numbers.
- Have a phone system or SIP provider: connect it over SIP (all plans).
Tip
After any change, call the number to check the agent answers.
Need help? In your account, the help assistant (bubble at the bottom right) answers in your language. You can also email contact@permanenceia.com.
Related guides
- Import your Twilio or Telnyx numbersUse your Twilio or Telnyx numbers with your agent via a SIP trunk.
- Connect your phone system or provider over SIPConnect your phone system (PBX) or VoIP provider and keep your numbers.
- Choose the caller ID for outbound callsShow a dedicated number, your own verified number or your SIP phone system’s number.