Restaurants and hospitality
Handle bookings and customer requests without interrupting service
During service, the AI agent answers, collects the details and only passes on the requests that need your team.
- 14-day free trial
- 30 minutes included
- Prices excl. tax
- No commitment
- Add minutes at any time
- Move up a plan when your volume grows
Restaurants and hospitality agent
Call ended · summary sent
Do you have a table for four tonight at around 8 pm?
Yes, at 8:15 pm on the terrace or 8:30 pm inside.
Inside, please. One person is allergic to nuts.
Noted, I’ll let the team know. Your booking is confirmed.
Request created
- Guests
- 4 people
- Time
- Tonight 8:30 pm
- Note
- Nut allergy
- Status
- Confirmed
What changes when the agent answers for you
Restaurants, brasseries, hotels, B&Bs, serviced apartments. In your trade, every unanswered call is an enquiry that goes elsewhere.
Without an AI agent
- The phone rings in the middle of the rush.
- The same questions keep coming: opening hours, parking, menu.
- Overseas guests don’t get a clear answer.
With PermanenceAI
- Bookings taken during service
- Better-managed waiting list
- Common questions answered
What the agent handles for your business
It asks the questions you would ask, in a natural order, and sends you a complete request.
- Date, time and number of guests
- Allergies and special requests
- Waiting list
- Changes and cancellations
- Dates of stay and room type
- Frequently asked questions
- Replies in several languages
What it changes for your business
- Bookings taken during service
- Better-managed waiting list
- Common questions answered
- Fewer calls to reception
- Multilingual welcome if enabled
How it works
- Step 1
The customer calls
To book, make a change or ask a question.
- Step 2
The agent checks
Availability, number of guests, special requests.
- Step 3
The booking is confirmed
With a summary message.
- Step 4
Your team is told
Only when they need to step in.
What’s included
The most useful modules for your trade, all available in your customer area.
Appointment booking
Bookings, confirmations, reminders and rescheduling in your calendar.
See what’s includedKnowledge base
Your PDFs, web pages and procedures become the agent’s answers.
See what’s includedWhatsApp and messages
SMS, WhatsApp, Messenger and Instagram in one place.
See what’s includedAI receptionist
Answers every call, qualifies the request and transfers what matters.
See what’s includedWeb widget
Callbacks and calls from your website, in one click.
See what’s includedReporting
Volumes, durations, outcomes and conversions at a glance.
See what’s includedYour customer area, clear from the first login
Calls, appointments, leads, messages and minutes: everything is visible in one place, on desktop and mobile.
- Summary of every call and next action
- Listen to recordings and read transcripts
- Minute tracking and usage alerts
- Set up your agents without code
Role-based access for each team member (Call Centre plan).
Dashboard
Sample data · last 30 daysCalls
412
Appointments
96
Leads
183
Minutes
62%
- New patientAppointment Tuesday 9:30 amBooked
- Water leakPriority callback requestedUrgent
- Two-bed flat buyerViewing Saturday 11 amQualified
- Opening hours questionAnswer givenResolved
Try our agent live now
Talk to the agent from your browser, or leave your number to receive a demo call tailored to your sector.
Start the live demo
A real conversation, nothing to install.
Call me back
The agent calls you at the time you choose.
- 14-day free trial
- 30 minutes included
- Prices excl. tax
- No commitment
- Add minutes at any time
- Move up a plan when your volume grows
Get a demo call
Free, no commitment. You hear the voice and how the agent qualifies a request.
Useful integrations
Your calendar, CRM, messaging and telephony stay the same: the agent connects to them.
Google Calendar
Free slots and live bookings.
Outlook
Microsoft calendar kept in sync.
Cal.com
Appointment types and teams.
Calendly
Bookings on your events.
HubSpot
Contacts and deals kept up to date.
Zoho CRM
Leads created after every call.
GoHighLevel
Lead Connector and pipelines.
Google Sheets
One row per enquiry, no retyping.
A more predictable cost than a human receptionist
In some setups, a human receptionist costs around $1.70 per call, or more than $300 for 200 calls. The Receptionist plan at $99 excl. tax covers 350 minutes a month, with 24/7 availability. Compare with your own figures.
Human receptionist
- Office hours
- Variable cost: salary, employer costs, cover
- Calls missed at peak times
PermanenceAI
- Available 24/7
- Clear plan, prices excl. tax
- Several calls in parallel
Indicative assumption, in US dollars: reception costs vary widely by country, hours and employer costs. A call is not the same as a minute.
Prices excl. tax, no commitment
For the restaurants and hospitality sector, we recommend the Receptionist plan. Start with the free trial: 14 days and 30 minutes included.
See the Receptionist plan details
Receptionist
Sole traders and small businesses
$99
excl. tax / month
350 min / month
that’s $0.28 excl. tax / min
- 24/7 AI receptionist
- Connected calendar
- Web callback widget
- Transfer to a person
Assistant
Local businesses with steady call volume
$249
excl. tax / month
1,000 min / month
that’s $0.25 excl. tax / min
- Everything in Receptionist
- Flow builder and automations
- Campaigns and leads
- SMS, WhatsApp and Instagram
- Your numbers via SIP
Call Centre
Teams, multiple departments and high volumes
$499
excl. tax / month
2,200 min / month
that’s $0.23 excl. tax / min
- Everything in Assistant
- Multiple agents and roles
- Detailed reports
- API, webhooks and MCP tools
- Priority support
- Add minutes at any time
- Move up a plan when your volume grows
Security and compliance for your AI calls
Your calls contain information about your customers. The platform gives you the settings to protect it and respect their choices.
Consent and opt-out
Consent to callbacks, handling of refusals, permitted calling hours and an exclusion list.
Data protection
Encryption in transit and at rest, role-based access and configurable retention periods.
Traceability
Call history, transcripts and an activity log for every account.
Access control
Roles and permissions for each team member with the Call Centre plan.
Regulatory readiness
Tools to apply the GDPR: information, right of access, deletion, retention.
Infrastructure
Platform hosted with established cloud providers, with backups and monitoring.
Frequently asked questions — Restaurants and hospitality
Yes, if it is connected to your calendar or booking system. Otherwise, it takes the request and your team confirms.
Get in touch: leave your number and we’ll call you back
An adviser will call you back to look at your case.
Other sectors
Home services
Emergencies filtered and enquiries qualified while your teams are out on jobs.
See the home services page
Dental and clinics
Appointments, confirmations and rescheduling handled without interrupting treatment.
See the dental and clinics page
Real estate
Buyers, sellers and tenants qualified even when your agents are out on viewings.
See the real estate page
Garages and automotive
Workshop bookings and quotes prepared without interrupting the front desk.
See the garages and automotive page
Beauty and wellbeing
A full diary while you are with your clients.
See the beauty and wellbeing pageReady to stop missing calls?
14-day free trial — 30 minutes included — prices excl. tax — no commitment
Talk to an adviser
Leave your number: we will call you back to answer your questions.
Prices in US dollars (USD), excl. tax — local taxes added where applicable. A dedicated phone number is optional and billed monthly.