Privacy policy

PermanenceAI is a brand of SINAY STRATEGIC LLC, a limited liability company registered in Wyoming (United States), 1603 Capitol Ave Suite 413G-2408, Cheyenne, WY 82001. Contact: contact@permanenceia.com.

• For the website, callback requests, conversations with our assistants and the management of customer accounts, SINAY STRATEGIC LLC is the data controller.
• For calls and messages handled by our customers’ agents, the customer is the data controller for their own callers, and we act as a processor on their behalf. The customer decides what information their agent collects and how it is used.

• Website forms (callback, demo, trial support): name, phone, email, company, sector, preferred time and your message.
• Conversations with our AI assistants (website bubble, receptionist, sales and support callbacks, customer area help): written content, audio recording of voice conversations, transcript, summary and useful information extracted (need, plan considered, issue reported).
• Customer account: identity, email, company, your agents’ settings, call and message history, minute usage.
• Billing: plan, invoices and payment method. Card details are entered and stored by Stripe; we never have access to them.
• Technical data: IP address and browser information needed for the website to work and stay secure.

• Calling you back and responding to your request, including through a call from our AI voice agent: based on your consent, given when you make the request. You can withdraw it at any time, and the agent respects any request not to be called again.
• Providing the service, the free trial and support: performance of the contract.
• Billing and meeting our accounting and tax obligations: legal obligation.
• Improving our assistants and securing the platform: legitimate interest, using our own conversations only.

Our assistants are artificial intelligences and introduce themselves as such. Voice conversations are recorded and transcribed to follow up your request and ensure the quality of the service. No decision producing legal effects concerning you is made in a fully automated way.

Our customers who use the platform must inform their own callers that an AI agent is used and that calls are recorded, in line with the rules that apply to their business.

• Autocalls: technical platform for the voice agents, widgets and customer area (calls, transcription, speech synthesis, automations).
• AI, voice and telephony providers used by this platform to understand, respond to and route calls.
• Stripe: subscriptions, payments, invoices and tax calculation (PCI-DSS Level 1 certified).
• Supabase: database for callback requests, sign-ups and conversation reports (United States).
• Google Cloud (Firebase App Hosting): website hosting (United States).
• Zoho Mail: sending service and follow-up emails.

Several of these providers, as well as our company, are based in the United States. Transfers rely on the EU-US Data Privacy Framework where the provider participates in it, or on the European Commission’s standard contractual clauses.

• Callback requests and conversations with our assistants: 24 months after the last contact.
• Recordings and transcripts of calls handled for our customers: 12 months by default; each customer can shorten this period and delete their data from their customer area.
• Account data: for the whole relationship, then 3 years for possible marketing, unless you object.
• Invoices and accounting data: the legal period (up to 10 years).

Exchanges are encrypted in transit, access to data is limited to the people who need it and protected by authentication, and technical keys are kept in secret vaults. Customers can turn on two-factor authentication for their customer area.

You can ask for access to your data, its correction, erasure or portability, the restriction of processing, object to marketing and withdraw your consent to be called back. Email contact@permanenceia.com: we reply within one month.

If you live in the European Union or the United Kingdom, you can also lodge a complaint with your data protection authority (in the UK, the ICO).

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