Veterinary practices
Every worried owner gets an answer, even when the team is in surgery
A phone answering service for your vet practice: the AI agent books consultations and vaccinations, directs emergencies according to your protocol and answers practical questions while your vet nurses are busy.
- 14-day free trial
- 30 minutes included
- Nothing charged during the trial
- No commitment
- Add minutes at any time
- Move up a plan when your volume grows
Veterinary practices agent
Charlotte · Call ended · summary sent
Hello, my dog ate some chocolate about an hour ago.
I understand. How much does he weigh, and do you know how much he ate?
He’s 8 kilos, and he ate half a bar of dark chocolate.
Under the clinic’s protocol, that’s an emergency. I’m putting you through to the on-call vet.
Request created
- Animal
- Dog · 8 kg
- Reason
- Chocolate ingestion
- Urgency
- High
- Action
- Transfer to vet
What changes when an AI receptionist answers for you
Vet practices and clinics, small animal, exotics, equine and farm vets. In your trade, every unanswered call is an enquiry that goes elsewhere.
Without an AI agent
- Vet nurses juggle reception, patient care and the phone.
- A worried owner who reaches voicemail calls another clinic.
- Vaccination and check-up reminders are done by hand, when there’s time.
With PermanenceAI
- Fewer interruptions for vet nurses at reception
- Emergencies spotted and passed on straight away according to your protocol
- Automatic vaccination and check-up reminders from the Assistant plan
What the agent handles for your business
It asks the questions you would ask, in a natural order, and sends you a complete request.
- Species, age and name of the animal
- Consultation, vaccination, surgery or check-up
- Symptoms described and urgency according to your protocol
- Existing client or new owner
- Slot with the right vet
- Requests for results, repeat prescriptions and food to pass on
- Opening hours, out-of-hours cover and directions
What it changes for your practice
- Fewer interruptions for vet nurses at reception
- Emergencies spotted and passed on straight away according to your protocol
- Automatic vaccination and check-up reminders from the Assistant plan
- Appointments booked out of hours
- Results and repeat prescription requests grouped for the team
How it works
- Step 1
The owner calls
During consultations, surgery or after closing time.
- Step 2
The agent assesses the request
Animal, reason, symptoms, urgency according to your protocol.
- Step 3
The appointment is booked
Or the emergency is transferred to the on-call vet.
- Step 4
The reminders go out
The day before the appointment and when vaccinations are due, from the Assistant plan.
What’s included
The most useful modules for your trade, all available in your customer area.
AI receptionist
Answers every call, qualifies the request and transfers what matters.
See what’s includedAppointment booking
AI appointment booking: confirmations, reminders and rescheduling in your calendar.
See what’s includedOutbound campaigns
Automated outbound calls: follow-ups, confirmations and check-ins, within clear limits.
See what’s includedWhatsApp and messages
SMS, WhatsApp, Messenger and Instagram in one place.
See what’s includedFlow builder
No-code call automation: visual scenarios connected to over 300 tools.
See what’s includedReporting
Call analytics: volumes, durations, outcomes and conversions at a glance.
See what’s includedYour customer area, clear from the first login
Calls, appointments, leads, messages and minutes: everything is visible in one place, on desktop and mobile.
- Summary of every call and next action
- Listen to recordings and read transcripts
- Minute tracking and usage alerts
- Set up your agents without code
One secure area per customer, with its own agents, numbers and data.
Dashboard
Sample data · last 30 daysCalls
412
Appointments
96
Leads
183
Minutes
62%
- New patientAppointment Tuesday 9:30 amBooked
- Water leakPriority callback requestedUrgent
- Two-bed flat buyerViewing Saturday 11 amQualified
- Opening hours questionAnswer givenResolved
Try our agent live now
Talk to the agent from your browser, or leave your number to receive a demo call tailored to your sector.
- 14-day free trial
- 30 minutes included
- Nothing charged during the trial
- No commitment
- Add minutes at any time
- Move up a plan when your volume grows
Your demo agent
Charlotte
- Australian English
- Receptionist
- Veterinary practices
Our assistant opens right here. Start the voice conversation or type, and tell it your trade and the role to play.
Your browser will ask for microphone access for the voice conversation.
Useful integrations
Your calendar, CRM, messaging and telephony stay the same: the agent connects to them.
Google Calendar
Free slots and live bookings.
Outlook
Microsoft calendar kept in sync.
Cal.com
Appointment types and teams.
Calendly
Bookings on your events.
HubSpot
Contacts and deals kept up to date.
Zoho CRM
Leads created after every call.
GoHighLevel
Lead Connector and pipelines.
Google Sheets
One row per enquiry, no retyping.
Work out your return on investment
Enter your call volume: the calculator picks the cheapest plan for that volume, shows the real per-minute price and compares it with the cost of a human receptionist.
Assumptions: 1 min of wrap-up work after each call for an employee, 20% of missed calls become customers. Prices excl. tax in US dollars; phone number extra. Indicative estimate, to compare with your own figures.
Prices excl. tax, no commitment
For the veterinary practices sector, we recommend the Assistant plan. Start with the free trial: 14 days and 30 minutes included.
See the Assistant plan details
Receptionist
Sole traders and small businesses
$99
excl. tax / month
350 min / month
that’s $0.28 excl. tax / min
+ dedicated number from $5.99 / month
- 24/7 AI receptionist
- Connected calendar
- Web widget, SMS and WhatsApp
- Transfer to a person
- 2 concurrent calls
Assistant
Local businesses with steady call volume
$249
excl. tax / month
1,000 min / month
that’s $0.25 excl. tax / min
+ dedicated number from $5.99 / month
- Everything in Receptionist
- 3 agents, 5 concurrent calls
- Flow builder and automations
- Follow-up campaigns
- 1 cloned voice
Call Centre
Teams, multiple departments and high volumes
$499
excl. tax / month
2,300 min / month
that’s $0.22 excl. tax / min
+ dedicated number from $5.99 / month
- Everything in Assistant
- Unlimited agents and campaigns
- 20 concurrent calls
- Custom dashboards
- Priority support
- 3,000 message credits included ($30)
- Add minutes at any time
- Move up a plan when your volume grows
Security and compliance for your AI calls
Your calls contain information about your customers. The platform gives you the settings to protect it and respect their choices.
Consent and opt-out
Consent to callbacks, handling of refusals, permitted calling hours and an exclusion list.
Data protection
Encryption in transit, account-protected access and configurable retention periods.
Traceability
Call history, transcripts and an activity log for every account.
Access control
Each customer has their own secure area; the agent only accesses the information you give it.
Regulatory readiness
Tools to apply data protection law: information, right of access, deletion, retention.
Infrastructure
Platform hosted with established cloud providers, with backups and monitoring.
Frequently asked questions — Veterinary practices
No. It makes no diagnosis and prescribes nothing. It asks the questions in your triage protocol (species, symptoms, since when) and follows the instruction you have defined: transfer to the vet, priority callback or referral to the out-of-hours service.
Yes, from the Assistant plan: a campaign contacts owners who have opted in by call, SMS or WhatsApp when a booster is due, and offers an appointment. You choose the list, the message and the times.
You decide: transfer to the on-call vet, the contact details of the emergency service you work with, or a message with a callback in the morning. Either way, the phone never rings unanswered.
Yes. Each vet has their own consultation types, durations and availability in the connected calendar (Google, Outlook, Cal.com or Calendly).
Get in touch: leave your number and we’ll call you back
An adviser will call you back to look at your case.
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14-day free trial — 30 minutes included — prices excl. tax — no commitment
Talk to an adviser
Leave your number: we will call you back to answer your questions.
Prices in US dollars (USD), excl. tax — local taxes added where applicable. Dedicated number from $5.99 excl. tax per month, depending on the country.