Guide · Numbers and telephony
Choose the caller ID for outbound calls
Show a dedicated number, your own verified number or your SIP phone system’s number.
Three options
- A dedicated number bought in your account: select it in the agent ("General" → "Phone number"). No verification needed, and it can also take callbacks.
- Your existing number (landline or mobile): verify it with a code sent by text or phone call. It shows up for your contacts, but inbound calls to that number do not reach the agent. (Paid plans.)
- Your SIP phone system: the caller ID is whatever your provider allows.
Rules to follow
- Only display numbers you own or have the right to use.
- Some countries prohibit displaying a foreign or unverified number.
Tip
Before a large campaign, call your own phone to check the number that is displayed.
Need help? In your account, the help assistant (bubble at the bottom right) answers in your language. You can also email contact@permanenceia.com.
Related guides
- Get a number and assign it to an agentBuy a dedicated number from your account, or keep your own, then connect it to your agent.
- Run a call (or message) campaignHave your agent call a list of contacts, with calling hours, retries and goals.
- Connect your phone system or provider over SIPConnect your phone system (PBX) or VoIP provider and keep your numbers.