Going live: connect your real calls

First: testing is free

During the free trial you test the agent without a number: by chat, by a call from your browser (“Speak to your assistant”) and with the demo on our site. When its answers suit you, go live.

The three steps

1. 1Get a number for your agent: a dedicated number bought in your customer area, or your own number (guide “Get a number and assign it to an agent”).
2. 2Keep your current number: set up call forwarding with your carrier to the agent’s number (guide “Keep your number with call forwarding”).
3. 3Call your number from another phone, listen to the agent, then go through the 12 checks before going live.

The number: you buy it, we do the rest

The number is rented on your account and will be in your name, so we cannot buy it for you. In some countries the provider asks for documents (a local address, your company registration). What we do is guide you step by step, check with you that your country is available, assign the number to your agent and run the test call with you: ask for a call back and an adviser will help.

Depending on your country

• Countries offered in your customer area (menu “Get new phone number”), France included: the purchase is instant and the monthly price is shown before you pay. Some countries ask for proof: for a French number, a proof of address in France (have it ready before you start).
• Countries not offered in the menu: ask the platform team for the number through the help bubble in your customer area; allow 1 to 3 working days and prepare the documents they ask for. Meanwhile, keep your number with call forwarding to an offered number, or connect your phone system over SIP.