Add the agent to your website (web widget)

Set up the widget

Open the agent and click "Web widget".
Choose the mode: "Voice & Chat" (recommended), "Chat Only" or "Voice Only".
Set the position, colour, size and whether it opens automatically.
Customise the button text ("Button") and header text ("Header & Modal"), and add your avatar (square image, 512 KB max).
Optional: a form before the conversation ("Pre-Chat Form") asking for name, email or phone. Each field fills an agent variable.

Test, then install

Test it in the live preview at the top of the page ("Reset Data" simulates a new visitor).
Save, then copy the code from the "Embed Code" section.
Paste it just before the </body> tag on your site, or send it to your web developer.

Tip

Always save before copying the code: the widget loads its settings from your account. Voice requires your site to use HTTPS.

Day to day

Every widget conversation lands in "Inbox".
"Enable Widget" lets you hide the widget without removing the code.
For clickable links in the chat, tell the agent in its instructions to write them as [text](address).

Need help? In your account, the help assistant (bubble at the bottom right) answers in your language. You can also email contact@permanenceia.com.