Test your agent (chat, browser, phone)

1. Test chat: for the instructions

The quickest way to check the conversation logic, without the voice.

1. 1Open the agent and click "Test assistant" (speech bubble icon).
2. 2Type as a customer would: the agent replies using the same instructions and tools as on the phone.
3. 3Check that it understands requests, collects the right details and uses its tools.

2. Browser call: for the voice

Call transfer does not work in this mode.

1. 1Click "Speak with your assistant" and allow microphone access.
2. 2Talk to the agent: check the voice, the pace and how it handles interruptions.

3. A real phone call: the final check

• Outbound agent: click "Speak to your assistant", choose a phone call and enter your number: the agent rings you straight away.
• Inbound agent: simply call the number assigned to the agent.
• This is the only test that checks every tool, including call transfer.

Good to know

• Voice tests use minutes just like real calls; the test chat uses a little credit.
• Save the agent’s number in your contacts so you can call it again easily.