Guide · Getting started
Create and edit an agent
Set up your first agent in a few minutes, then change it whenever you like.
AvailabilityThe number of agents depends on your plan ("Limits" menu).
Create the agent
- Log in to app.permanenceia.com, open the "Assistants" menu, then click "Create".
- Choose the type: "Receive phone calls" to answer calls, "Make phone calls" to place them (campaigns, callbacks).
- Give it an internal name (for example "Practice reception") and check the time zone.
- Choose the language, then the voice ("Voice & speech"), and have a listen.
- Write the instructions ("Brain & prompt") and the opening line ("Greeting").
- Click "Create assistant".
Add the tools it needs
In "Tools & actions", add whatever the agent needs: call transfer, end call, appointment booking, custom tools.
Connect and test
- Inbound agent: give it a number ("General" section, "Phone number" field).
- Outbound agent: attach it to a campaign, or test it by having it call you.
- Either way, test it before putting it live.
Edit an agent
- In the "Assistants" menu, click the agent’s name.
- Change the instructions, voice or tools.
- Click "Save": the next calls use the new version.
Tip
After every change, make a test call to check how it behaves.
Need help? In your account, the help assistant (bubble at the bottom right) answers in your language. You can also email contact@permanenceia.com.
Related guides
- Test your agent (chat, browser, phone)The three ways to test an agent before it goes live, and when to use each.
- Write your agent’s instructions (system prompt)Structure the instructions that set your agent’s role, tone and rules.
- Get a number and assign it to an agentBuy a dedicated number from your account, or keep your own, then connect it to your agent.